Review chapter 2 in your textbook, take a factory / website tour (listed below), and

formulate your own definition of the Total Quality Management concepts displayed.

The website choices listed below are provided for your use (use only 1 from the list is

required). Choose a link that you find interesting and post your thoughts in 1-2

pages, single-spaced, 12 point font, in the Discussion Board, Forum “TQM” under

your threaded company link.

Virtual Tours:

Steinway Pianos – http://www.steinway.com/

Stickley Furniture – http://www.stickley.com/

IKEA –

Samsung –

Marriott –

In the Discussion Board, you also need to respond to your classmates’ work by

adding more knowledge or critiquing another one (Be professional; no cheap shots).

Select one classmates’ work that you want to respond on, and click “reply”, then type

your response and click “submit”.

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