process management 1

Process Management

In this unit, we introduce the concept of processes and the best ways to manage and improve them. We look at the inputs and outputs, and introduce the principles of Statistical Process Control. We study the different variables that are relevant in the control of processes, and methods to manage them.

Specifically, we look at the simplest process control methods: the Taguchi methods, Just-in-Time approach, and Kanban approach.

Reading

Quality Management (Knowles) Chapter 9 – pp. 90-109

http://en.wikipedia.org/wiki/Taguchi_methods

http://en.wikipedia.org/wiki/Kanban

Karna, S. K., & Sahai, R., (2012). An overview on Taguchi method. International Journal of Engineering and Mathematical Sciences, 1, 11-18.

Supplemental Reading:
Bisgaard, S. (1990, January). Quality engineering and Taguchi methods: A perspective. Center for Quality and Productivity Improvement. Report 40. Madison, Wisconsin.

Assignments:

PART 1:

What do you think should be an organization’s priority to achieve excellence: its processes, or its people? Why? How do the two relate and interact?

Please answer in 250 words or more. As usual, use your own words – please do not copy and paste from a web site. Be sure to reference your sources.

Wikipedia is not a source.

PART 2:

Consider the following questions for reflection:

What are some of the processes in your professional, personal or academic life that can be managed differently? How so? What would you expect this new approach’s outcomes to be?

Your answer should reflect your personal experience and should be thoughtful and introspective.

Please write an essay of complete and well composed paragraphs (350 word minimum for the entire essay) Be sure to use in text citation and provide references for your sources. Wikipedia is not a source.

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