Must be 1000 words, and have 3 scholarly sources. Answers must be in apa format with in text citations. Book Citation: Lucas, R. W. (2015). Customer service: Skills for success (6th ed.). New York, NY: McGraw-Hill Education.

1. Answer questions in each of the Knowledge Check areas on pages: 10, 17, and 28.

2.Answer the questions to the Ethical Dilemma found on page 27 without first looking at possible solutions provided by the author.

3. Complete the Quick Preview questions on page 6 to prepare you for content you will experience in this chapter

4. Answer questions in each of the Knowledge Check areas on pages: 31, 38, and 39.

5. Answer the questions on page 40 related to small business customer service.

6. Complete the Search It Out activity #1 on page 41 and share your findings with the rest of the class.

7. Answer Review Questions found on pages 40-41.

8. Complete the Quick Preview questions on page 46-47 to prepare you for content you will experience in this chapter.

9. Answer questions in the Knowledge Check area on page 65 and be prepared to discuss those with your classmates.

10. Respond to the questions found in the Work It Out activities on pages 52, 57, 62, and 64.

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