” You are on your second interview for a position in an Information Services Department. You will be presenting to a group of your peers so they can see if you have good presentation skills. Your
task is to: Describe the customer life cycle in detail Accurately describe the components of a Customer Relationship Management (CRM) System and what business function each component addresses as
described in the chapter reading from the week State why CRM is important to Enterprise Resource Planning (ERP) Compare planning systems using traditional ERP and planning systems that will employ
cloud/Software-as-a-Service (SaaS).

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