Jayne, a pediatric nurse with more than 10 years of patient-care experience at several hospitals, frequently refers to herself as the “top dog” in the department. She uses her experience as a reason t

Jayne, a pediatric nurse with more than 10 years of patient-care experience at several hospitals, frequently refers to herself as the “top dog” in the department. She uses her experience as a reason to trade off less-appealing patients with other nurses in the department. Jayne claims that she’s the only nurse in the department that knows how to operate several pieces of high-tech equipment and refuses to teach other staffers how to use the equipment. No one wants to work with Jayne because she’s condescending, yet nearly everyone must beg Jayne for help on a daily basis because they don’t know how to do certain procedures she’s always responsible for. As Jayne’s manager, how would you choose to respond to the situation: avoid, confront disclose/seek support, rely on direct input, or gather documentation?

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