Part One- Over 400 words- Use Word for Part One

A hiring manager needs your advice and assistance in filling several customer service representative positions. As a human resource recruiter, you must sit down with the hiring manager and collect some particular data for a job analysis, which you will use to create a detailed job description to attract candidates who meet the job requirements.

Research and focus your discussion on the following:

• Discuss the importance of a job analysis.
  • Provide the steps to take in conducting a job analysis.
    • Explain 2–3 advantages and disadvantages to collecting data (interview, observation, historical data, survey or questionnaire, focus groups, or case studies) for the job analysis of a customer service representative position. Part Two- Power Point In part one of this assignment, you were working with a hiring manager to assist in collecting particular data for a job analysis. You will now create a detailed job description to attract qualified candidates for several customer service representative positions. Research and create a PowerPoint presentation of at least 4 slides (with 200-250 words of speaker notes per slide) plus title and reference slide that addresses the following:
    • Describe up to 10 bulleted details that should be found in a customer service representative job description.
    • What level of education and experience should be necessary for a customer service representative, and why?
    • What level of knowledge of the industry should the customer service representative have, and why?
    • How and why are the job description functions, education, experience, and knowledge so important in attracting qualified candidates for possible interviews?

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