1. Explain howe motions and cognition (conscious reasoning) influence attitudes and behavior.

2. Discuss the dynamics of emotional labor and the role of emotional intelligence in the workplace.

3. Summarize the consequences of job dissatisfaction as well asstrategies to increase organizational(affective)commitment.

4. Describe the stress experience and review three major stressors.

5. Identify five ways to manage workplacestress.

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