1. Explain why employees join informal groups, and discuss the benefits and limitations of teams.

2. Outline the team effectiveness model and discuss how task characteristics, team size, and team composition influence team effectiveness.

3. Discuss how the four team processes—team development, norms, cohesion, and trust

influenceteameffectiveness.

4. Discuss the characteristics and factors required for success of self-directed teams and virtual teams.

5. Identify four constraints on team decision making and discuss the advantages and disadvantages of four structures aimed at improving team decision making.

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