BUS THREAD
BALANCED SCORE CARD:
Can you think of any organizations that do not have relevant “customers” to take into consideration? If there are such organizations, how are they different from other organizations where all parts of the BSC operate equally?
Niven, P. (N.D.) Customer perspective. EPM Review. Retrieved from http://www.epmreview.com/resources/articles/item/85-customer-perspective.html

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