Instructions:

Choose any two questions to answer in a well-constructed paragraph (3-7) sentences minimum per question.

Please type your answers (single spaced is fine) and bring a hard copy of them to class to turn in.

1. In Chapter 7, Kettl describes three basic approaches, or theoretical frameworks, that characterize reform movements: “downsizing,” “reengineering,” “motivation,” and “delivery framework.” Choose one, explain what it means (or what it entails), provide one “real world” example (something Kettl cites, or from your own knowledge), and name at least one potential limitation or problem with the approach. (See chart on p. 188 for help.)
2. Kettl cites Frederickson, who writes: “Governments are not markets…citizens are not the customers. They are the owners” (p. 181). What point is Frederickson making? Do you agree or disagree?
3. Do you think government needs to be reformed? Explain. Which chapter (or article) did you like most from our course readings so far? Why?

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