The DTGOV IMB has considered your assessment of the risk management and security issues for the migration of DTGOV’s office productivity and email tools to an SaaS provider. They have decided that they need an additional assessment on the management and the SLA of the chosen provider.
You have been assigned the task of providing the IMB with an assessment of the management requirements and the provisions of the SLA for the proposed provider. You are to:
This assignment covers the following objectives:
Marking Criteria:
Question | Marks |
---|---|
Executive Summary | 10 |
Question a – Management & Remote Administration | 10 |
Question b – Backup & DR | 15 |
Question c – SLA Assessment | 15 |
Total | 50 |
Spelling, grammar & presentation (up to -5 marks) | |
Referencing (up to -5 marks) |
Assessment Rubric:
Question | HD | DI | CR | PS | FL |
---|---|---|---|---|---|
Executive Summary | Clear & comprehensive summary of the three assessments that highlights all major issues | Detailed summary of the three assessments that highlights most major issues | Good summary of the three assessments that highlights many major issues | Adequate summary of the three assessments that highlights some major issues | Inadequate or incomplete summary of the three assessments that highlights few or no major issues |
Management and remote administration | Clear, comprehensive assessment of service management, critical points identified & discussed, | Detailed assessment of service management, most critical points identified & discussed, | Good description of service management, some critical points identified & discussed, | Adequate description of service management, some critical points identified | Incomplete or inadequate description of service management, none or few critical points identified |
Backup and DR | Clear, comprehensive description of backup and DR plan, critical points identified & discussed, | Detailed description of backup and DR plan, critical points identified & discussed, | Good description of backup and DR plan, some critical points identified & discussed, | Adequate description of backup and DR plan, some critical points identified | Inadequate or incomplete description of backup and DR plan, none or few critical points identified |
SLA assessment | Clear & comprehensive assessment of SLA, critical points identified and discussed | Detailed assessment of SLA, most critical points identified and discussed | Good assessment of SLA, many critical points identified and discussed | Adequate assessment of SLA, some critical points identified and discussed | Inadequate or incomplete assessment of SLA, none or few critical points identified |
Spelling, Grammar, Presentation | Up to 5 marks may be deducted for poor presentation, spelling and grammar | ||||
APA referencing |
Up to 5 marks may be deducted for not providing or following the proper APA style of referencing. Note that the guide for APA referencing is provided in the Resource Section of the ITC561 Interact site. |
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