TELE HEALTHCARE 1January 12, 2021
Presume that your case study organization (Chick-fil-a) has recently implemented a customer relationship management (CRM) system.
- Research the key elements of a CRM system and defend at least three best practices that your organization can use to improve its customer retention. Make sure you support your choices with well-reasoned arguments and external sources.
- Justify at least five critical pieces of customer information needed from your key market segment. Why do you need to collect this specific data?
- Justify five survey questions that might be used to evaluate the segmentâ€™s experience with your organization. Why do you need to know this information?
- Justify a plan for how customer data (previous two bullet points) will be collected. The plan should detail the methods to be used (e.g. written survey, focus groups, interviews, etc.) and where those methods will be integrated into the organizationâ€™s processes (e.g., a hotel sending an e-mail survey following a customerâ€™s stay at a specific location).
Present your analysis as a 4 pages report APA style
Do you need a similar assignment done for you from scratch? We have qualified writers to help you. We assure you an A+ quality paper that is free from plagiarism. Order now for an Amazing Discount!
Use Discount Code "Newclient" for a 15% Discount!
NB: We do not resell papers. Upon ordering, we do an original paper exclusively for you.