Compare and contrast the range of medical language interpretation and describe what is considered “best practice.”

For this assignment, read the background information and then learn about Diane Mathis’ experience with non-English-speaking patients.

MODULE OVERVIEW
America has long been a nation of immigrants. Consider where your family originated from; think about the racial and ethnic backgrounds of your friends and colleagues.

California’s “minority” populations became the majority in 1999. Racially and ethnically diverse newcomers arrive in other states that have not historically been thought of as being culturally diverse. This presents challenges and opportunities for health professionals.

In health care management or as a health care provider, you will be responsible for adhering to or implementing the U.S. Department of Health and Human Services’ Office of Minority Health (OMH) Culturally and Linguistically Appropriate Services (CLAS) standards.

The CLAS standards serve as a guide to quality health care for diverse populations, and many health care organizations are following their guidance. The 14 standards are divided into three sections — Culturally Competent Care, Language Access Services, and Organizational Supports for Cultural Competence. The CLAS Standards are available at http://minorityhealth.hhs.gov/templates/browse.asp…

The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and other accreditation organizations require that health care professionals receive training in delivery of services to diverse populations. The Centers for Medicare and Medicaid Services (CMS) have recommended that health care organizations they contract with will demonstrate they provide culturally and linguistically appropriate care.

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