Discussion Delivering Bad News, English homework help

Delivering Bad News

Please respond to the following:

Consider the methods discussed in Chapter 7: Delivering Bad-News Messages in BCOM7 (pages 110-128). Armed with this knowledge, make a recommendation for which method (inductive or deductive) is the best way to deliver bad-news. Defend your answer.
Locate a bad-news message somewhere on the Internet and share a link here. Discuss which method (inductive or deductive) it most closely resembles and explain why the author chose that method to deliver the bad-news. What change(s) would you make if you were required to deliver the same message to someone else?

Week 4 Discussion 1

“Goods and Service Design” Please respond to the following:

From the e-Activity, examine some of the steps that are involved in designing goods and services. Select two services or two products that are currently on the market. Use Exhibit 6.1 from Chapter 6 of the text to compare and contrast each step, and determine the similarities and areas where they differ.
From the e-Activity, suggest at least two changes to specific areas of the process design phase that may lead to improvement in operations. Provide a rationale to support your suggestion.

Watch the video Chapter 6, titled “Service Design Concept,” (2 min 11 s), located in the course shell. Be prepared to discuss.

Week 4 Discussion 2

Compare and contrast the service positioning matrix and the product process matrix in terms of their differences and similarities.
Provide at least one example currently used in business for each of the matrixes and evaluate their benefits and limitations within the industry you chose.
Evaluate how each matrix is unique in the way it addresses the needs of the customer.