Do an Internet search, supported with references and in-text citations, for a real company example that saw dramatic improvements as a result of adopting a formal TQM program (pick any one).

In your paper, cover the following specific items:

Name of the company, what it does, and the kind of competition it faces

The specific event or issue that drove it toward embarking on a formal quality improvement program

A description of any implementation challenges

What results were achieved (be specific)

Any disappointments or unresolved issues

What you learned from doing the research