chapter 2 question 13
I help with raising warranty close rates for my department at work. The goal is to teach the people in my department different strategies to close the sale on warranty. Schedule is one-hour meetings twice a week, until close rates go up, there is no cost. I am in the execution phase of project life cycle right now. This project does not have a baseline plan. Me and my director of the department oversee monitoring the progress of the project by keeping track of sales ratio and close rates. An unexpected circumstance could be that not enough people raise their close rates high enough and the project would fail in turn requiring us to hire new associates. Benefits of the project include higher close rates, more money on commission checks, and more profit for the company.