Investigate the crucial importance and relationship of health literacy to effective communication in a culturally diverse healthcare environment

HEA230 Cultural Competence in
Healthcare
Module 2: Effective communication
Introduction
This module considers the ways knowledge and communication interact in a healthcare
environment. The key components of health literacy are examined, and
there is some
exploration about some of the influences on effective communication during a healthcare
encounter. It will become clear that health literacy extends far beyond being able to read
about health and disease, as it encompasses cultural and conce
ptual knowledge,
assumptions and language amongst many other factors. The communication skills required
of health professionals also must address language and culture, and should aim specifically
to reduce disparities in access to quality health care. In
the third topic of this module attention
is paid to the role of interpreters, and some ways to make the most of this important human
resource are
considered.
Learning outcomes
On completion of this module you will be able to:
1.
Evaluate the key components o
f health literacy and the links and relationship
to safe and effective healthcare;
2.
Investigate the key components of health communication and the links and
relationship to safe and effective healthcare;
3.
Ascertain the need, rationale and best practice for orking with interpreters
.
HEA230
Module
2
Page
2
Topic 1: Health literacy
In Module 1 the impact of diverse cul

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