managing marketing mix services discussion 1
"What is going to happen to my child biologically, psychologically, and socially over the next few years?”
September 1, 2021Discuss the main areas of overlap within the three viewpoints. Does this overlap create potential areas of conflict?
September 1, 2021managing marketing mix services discussion 1
Topic 1: Service Quality
Recall the last time you had an unsatisfactory encounter with a service provider. Given the dimensions of service quality, exactly where were the negative gaps between expectations and the actual service. Next, contrast the unsatisfactory experience with a positive one.
Topic 2: Technology service for your business
What would happen if you had a small tablet start-up business and you only had one person on call for service issues? How could you turn a negative product launch into a positive experience using social media? Any ideas?
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