Answer the following essay questions.

Essay Question 1

Consider a customer-service experience you have had in the last month or so. Was it positive or negative? Describe your experience and then point out specific ways in which the firm might strengthen its customer service.

Essay Question 2

Do wholesaling intermediaries provide any ultimate value to customers, or do they just interfere with the process of retailing? Explain the reasons for your answer. Has the emergence of the Internet played a role in retailing and wholesaling transactions? If so, how?

Please answer as two seperate essays

No more than a page each

Will be submitted on turnit

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