1. What is organizational citizenship behavior? Discuss one example.

1. Zach is a pharmaceutical sales representative and must put on a smile every day at work with his clients even if he feels differently. Is he engaging in surface or deep acting? Explain.

1. Karen is upset with her supervisor because she was denied her requested vacation days. She is experiencing a very low level of job satisfaction but cannot afford to quit her job. Describe three negative, passive responses that Karen might take due to her dissatisfaction with her job.

Discussion questions have no correct answer, but the total answer should be 3-4 pages in APA format.Please check the attachment for details.

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