1) Describe the physiological and psychological differences between listening and hearing

 2) Explain ways to diffuse a customer’s anger or frustration

3) Explain the role of credibility and how to build it

4)Explain how heroes and rites and rituals contribute to a company’s culture

Work should be done before due date or a full refund.

EACH question should be answered separately in essay format.

EACH essay should be 350 to 400 words.

No Plaigerisme