“Website Review” Please respond to the following:

• Explain how social media review sites, such as Yelp and Trip Advisor, aid and hinder the hotel and tourism industries’ ability to offer exceptional service. For example, if a national chain received poor reviews (2 out of 5 ratings), discuss the impact this could have on your decision to visit the establishment.
• Take a position on the following: Managers should offer dissatisfied customers who report on social media review sites an incentive to return

write on your own words . type each question before answer them . provide reference