1.Include an introduction

2. Describe Final System Acceptance Criteria  

3. Resources: Were the right personnel assigned to the project? 

4. What are some maintenance challenges you see for the CRM system? How can we reduce the cost for the six types of maintenance mentioned in Chapter 10? 

5. What preventive maintenance tasks need to be scheduled? What other types of maintenance will be needed? How can we measure the effectiveness of maintenance?  

6. Describe the process you recommend for controlling maintenance requests and configuration management. 

7. Describe the most important lessons learned. 

Include a Conclusion and Reference Page following APA formatting.