Customer Satisfaction Survey Overall: Your objective is to determine the level of quality of service in an organization you choose. You will need to have access to the customers in order to apply a structured survey. Some students use an organization where they work. Other students choose organizations where they have access to the customers. Retail stores in malls and fast food operations are typical choices. Here is an outline of the process you need to follow: Part 1 (50 points): Part 1, which is due at the end of Week 2, involves developing a 10 question customer satisfaction survey. a. Identify the company and the industry you are surveying. Describe the nature of their business. b. Describe specifically what you hope to learn about the services that your selected company is providing. c. Develop a ten-question customer satisfaction survey. Submit each of the ten questions, with a brief explanation of why you ask each of the questions. The format should be, 1. State the question; 2. State your rationale for asking the question. You may find it very helpful to use one of the survey tools available. Two of them are http://www.questionpro.comand www.surveymonkey.com. d. You need at least five respondents. That means you should ask 10 or more to complete the survey. It is typical to get turndowns when you ask, or a lack of response from someone who may have shown an interest. Please note that you may have as many respondents as you want. In fact, more rather than less respondents will tend to add validity to the survey results. e. Prepare a draft of the Part 1 materials in APA format. Thoroughly address a through d. Part 2 (50 points): Part 2, which is due at the end of Week 4, is a 500 word report (APA with a cover and reference page), which lists the results of survey. a. Prepare a 500 word APA paper addressing the results of your survey. b. You need at a least two charts/graphs in the Part 2 document that helps describe the results of the survey. Include the appropriate narrative documentation. The Part 2 document will integrate a flow of narrative and graphic information that clearly describes the results. c. The complete detailed survey will be included as an attachment in the Part 2 document. d. You will need at least 5 scholarly references in your Final Paper. I want to see at least 3 of the scholarly references in the Part 2 document. – GradSchoolPapers.com
July 19, 2021
Textbook Cases
July 19, 2021

Week 8 Discussion

Please no plagiarism and make sure you are able to access all resources on your own before you bid. Main references come from Murray, C., Pope, A., & Willis, B. (2017) and/or American Psychological Association (2014). You need to have scholarly support for any claim of fact or recommendation regarding treatment. APA format also requires headings. Use the instructions each week to guide your heading titles and organize the content of your initial post under the appropriate headings. Remember to use scholarly research from peer-reviewed articles that are current. Please follow the instructions to get full credit for the discussion. I need this completed by 04/16/20 at 8pm. 

Discussion – Week 8

Counseling Same-Sex Couples

This week’s discussion starts with the following basic information: You are a counselor providing counseling to a same-sex couple. The partners within that couple are parents to two children, ages 6 and 3. Beyond this basic information, you are asked to speculate how additional details might influence this couple’s experience of parenting. In your response, consider different possible aspects of their lives as parents, including how parenting may influence their couple relationship, what connections the family may have to other members of the local community, and how the parents might interact with and experience institutions related to their parenting experiences (e.g., schools, child care, health care providers, and mental health professionals).

To prepare for this Discussion, select two pairs of demographic differences from the following list: urban/rural, interracial/same race, one stay-at-home parent/dual career, higher/lower socioeconomic status, secular/religious. Consider how same-sex couples’ parenting experiences might differ between each side of the categories you selected.

With these thoughts in mind:

Post by Day 4 the two categories of demographic differences that you selected. Explain how the couple’s relationship and their parenting experiences might differ between each side of the categories you selected. For example, if you chose urban/rural as one of your categories, explain how the experiences would differ if the couple lived in an urban area or if they lived in a rural area. Finally, explain how your counseling approach might differ based on the different experiences of the couple.

Be sure to support your postings and responses with specific references to the Learning Resources.

Required Resources

Readings

· Article: Barefoot, K. N., Rickard, A., Smalley, K. B., & Warren, J. C. (2015). Rural lesbians: Unique challenges and implications for mental health providers. Journal of Rural Mental Health, 39(1), 22–33. Retrieved from the Walden Library databases.

· Article: Giammattei, S. V. (2015). Beyond the Binary: Trans-Negotiations in Couple and Family Therapy. Family Process, 54(3), 418–434. Retrieved from the Walden Library databases.

· Article: Jacqui, G., & Reenee, S. (2015). Reflections on the challenges of understanding racial, cultural and sexual differences in couple relationship research. Journal of Family Therapy, (2), 210. Retrieved from the Walden Library databases.

· Article: Oakley, M., Farr, R. H., & Scherer, D. G. (2017). Same-Sex Parent Socialization: Understanding Gay and Lesbian Parenting Practices as Cultural Socialization. Journal of GLBT Family Studies, 13(1), 56–75. Retrieved from the Walden Library databases.

 
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