Consumer preferences for food, beverage, and lodging products are continually evolving. The operational changes the result from these evolving consumer preferences can directly affect the efforts of HR managers.
a. What are some specific consumer-driven changes you believe are directly affecting the menu items produced and sold by food service operations today? How will these changes affect HR management?
b. What are some specific consumer-driven changes you believe directly affect the manner and locations in which food service items are sold today? How will these changes affect HR management?
c. What are some specific consumer-driven changes in the desires of today’s travelers for lodging products and services that directly affect how hotel managers and supervisors operate their facilities? How will these changes affect HR management?
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