If you choose case #1, then your discussion and answers to the 5 questions should be based on the dialog presented inside that case, the dialog between John, Jim (the Director), Laura, Karl, Keith and Celeste.

If you choose case #2, then your discussion and answers to the 5 questions should be based on the journal article by Wang & Avruch from 2005.

First read the Journal Article: Wang & Avruch (2005) and Secondly read chapter 3 attachment by Wilmot, W. W., & Hocker, J. L. (2013).

Look at those attachments and follow all those instructions.

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